File a Claim « Interceramic

File a product claim

Interceramic understands how stressful it is to file a claim. It requires time and a lot of investigation.

In order to speed up the process, we request that you fill this form with as much information as you can gather. It will help us handle the claim quicker and more efficiently, taking the least of your time.

Customer & Project Information

Date*

Interceramic Invoice #

Invoice Date*

Customer Name*

Customer Phone*

Customer Email*

Customer Address*

Customer City*

Customer State*

Customer Zip*

Project/Job Name*

Project/Job Address*

City*

State*

Zip*

Product Information

Product/Series Name*

Color / Size*

Quantity*

Installation Date

Installation Method

Description of Complaint*

Customer Recommended Solution*

Supporting Documents

SAMPLE(S)

Submitting a sample will help us identify the issue faster.

Mail to:

Interceramic
1950 Parker Road
Carrollton, TX 75010
Attn: L. Feirrero

Are you able to submit a sample for review?

Yes No

Date Mailed

PHOTO(S)

If the issue is visually identifiable, please upload photos clearly showing the area of concern.

Photos(s)

PRODUCT CARTON

Our cartons have product and lot information that help speed up the process. The data is normally found in one of the carton’s side. If you still have the cartons, please submit photos of the product details.

Carton Photos(s)

ADDITIONAL INFORMATION

The following information is also helpful in ensuring a speedy review of your claim:

Copy of Interceramic Invoice
Any other documentation that may be relevant to the claim

Carton Photos(s)

Confirmation of this submission, along with a copy of your claim, will be sent to the email address noted above.