File a claim

File a product claim

Interceramic understands how stressful it is to file a claim. It requires time and a lot of investigation.


In order to speed up the process, we request that you fill this form with as much information as you can gather. It will help us handle the claim quicker and more efficiently, taking the least of your time.

Customer & Project Information

Product Information

Supporting Documents


Submitting a sample will help us identify the issue faster.

Mail to:

1950 Parker Road
Carrollton, TX 75010
Attn: L. Feirrero


If the issue is visually identifiable, please upload photos clearly showing the area of concern.


Our cartons have product and lot information that help speed up the process. The data is normally found in one of the carton’s side. If you still have the cartons, please submit photos of the product details.


The following information is also helpful in ensuring a speedy review of your claim:

  • Copy of Interceramic Invoice
  • Any other documentation that may be relevant to the claim
Confirmation of this submission, along with a copy of your claim, will be sent to the email address noted above.